Please note that we have recently undergone an IT upgrade. Whilst this is good news and has now completed successfully, we are managing data migration following the implementation. This may mean that our operational team are slightly delayed in our response to you. We apologise for any inconvenience caused and thank you for your patience.
At Kings Court Trust, the families who entrust us to take care of their estate administration are always in safe hands. We are authorised and regulated by The Council for Licensed Conveyancers ('CLC'), who are a licensing authority who regulate certain legal services, such as those involving conveyancing and probate. Its role is to provide supervision and guidance to the businesses they regulate with a goal of promoting high quality of service and protection for clients and their interests.
The CLC ensures protection of clients by maintaining a code of conduct. They also ensure that all regulated entities hold appropriate insurance and operate a compensation fund in case a client suffers a loss. We contribute to our regulator's compensation fund, and in the extraordinarily unlikely event of us ceasing to trade, our regulator can intervene and facilitate estate completion and protection of client monies.
We act in accordance with the CLC Code of Conduct and comply with the following Overriding Principles:
At Kings Court Trust, we pride ourselves on delivering the best service possible for our clients, so if our service falls short of your expectations and you would like to make a complaint about our service, please contact us in one of the following ways:
• by telephone on 0300 303 9000
• in writing to the Head of Risk and Compliance at Kings Court Trust Ltd, Spectrum House, Bond Street, Bristol, BS1 3LG
• via email firstname.lastname@example.org
We have a strict internal complaints process that we adhere to, whereby a comprehensive and impartial response to any complaint will be completed within 28 days from receipt. However, if you are still dissatisfied once we have concluded our final review, you may contact the Legal Ombudsman directly to ask that they consider the complaint further. The Legal Ombudsman regulates the service we provide to our customers and more information can be found on their website (www.legalombudsman.org.uk). A copy of our complaints procedure is available on request.
Kings Court Trust is regulated by the CLC which is a Licensing Authority for Probate. Our managers are Simon Hancox, David Masterton, Andrea Pierce (an Authorised Person) and Vicki Wheelhouse.