We are delighted to announce that Kings Court Trust has passed the International ISO 9001 Quality Management, accredited by the BSI.
ISO 9001 is the world’s most widely recognised quality management system accreditation and monitors quality across the business, outlining ways to achieve and benchmark consistent performance and service with the goal to enhance customer satisfaction.
Gaining the standard can only be achieved by successfully completing multiple reviews that cover all operational procedures and communication channels. Kings Court Trust was independently assessed in April 2016 and completed the assessment process with no non-conformities.
Patrick Firebrace, Chief Financial Officer at Kings Court Trust, said: “When we first looked at the ISO 9001 accreditation we realised it reflected the way we work, focusing on a high quality and first-rate service. This accreditation demonstrates our commitment to quality and we are delighted to have passed with no non-conformities, a great achievement for a business of our size. We are pleased to be able to prove once again that Kings Court Trust leads the way in terms of how we look after the families that entrust their estates to us. ISO 9001 accreditation demonstrates our commitment to putting an excellent service at the heart of our business.”