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Going the extra mile for our customers

At Kings Court Trust, we believe that our customers deserve a dedicated personal estate manager to answer queries and offer advice. Our advisers are the family’s main point of contact throughout the whole process and keep our customers up to date on the progress we are making on their estate. 

One of our personal estate managers, Joe, recently supported an overseas client who has appointed Kings Court Trust to administer a UK estate. Due to being based in mainland Europe, the family were concerned that they were too far away to administer the estate themselves and wanted the peace of mind of knowing that our specialist advisers were undertaking the legal process on their behalf.    

Joe worked closely with the family to ensure that the estate was being administered in a way which suited their needs, while also following their loved one's wishes. He re-directed the deceased’s post to our office so that the family didn’t need to worry about facing a pile of letters every time they checked on the family home, arranged for the property to be insured while they decided whether to sell it, and regularly stayed after office hours to contact the family at a time which suited them.  

All of these actions are just one of the reasons why customers tell us how important our personal estate managers are. They regularly go the extra mile to support families and make the estate administration process easier to cope with. 

Tom Curran, Chief Executive at Kings Court Trust, said: “Estate administration can be a daunting prospect to deal with, especially as most families will still be coming to terms with the loss of someone close to them.  That’s why we believe it is important for our customers to have a dedicated personal estate adviser who can help make the process as straightforward and stress free as possible. 

Each of our personal estate managers are dedicated to supporting families during their time of need. We always encourage and reward our advisers for going above and beyond what is expected of them so that we can exceed our clients’ expectations. Every action, decision and service we offer goes some way to achieving our purpose – helping families move on.”

If you would like advice on what work needs to be undertaken on an estate or to find out more about our personal estate manager, please visit www.kctrust.co.uk or contact our client services team on 0300 303 9000 for practical advice and guidance.